Controlled Solutions Conflict Management Course is designed to give learners the relevant information they require to be able to deal with high risk, high stress situations whilst reducing the risk of injury or harm to themselves or others around them.
Whilst it is widely accepted that conflict can occur at any time, and anywhere, it is important that it is dealt with in a safe, effective manner. The course is designed to equip learners with effective strategies that will enable them to assess, and engage, with individuals or situations and reach an outcome that is both safe and risk free. The course comprises of topics such as: how we communicate; recognising behaviours; communication stratergies; warning / danger signs of aggression; Dynamic Risk Assessment; P.A.L.M.S & P.O.P models; responding to conflict situations; and exit strategies.
Learerns who complete the course will have a better understanding of how conflict can occur and be able to employ effective startegies for dealing with conflict situations.
There is no defined progression route with this short course. It may be used as part of a programme of development, or in conjunction with the CSG PERSONAL SAFETY AWARENESS COURSE, to give learners an improved understanding of situational awareness and provide them with an effective means with which to deal with conflict.
The Controlled Solutions Conflict Management course delivered entirely on-line and is assessed by multiple choice test on completion.
The course last for approximatley 40 minutes, plus the multiple choice test on completion.
The course is suitable for all learners who work in any environment or in a front line or front-of-house role.
This course is certified by CSG and certificates will be sent by email to allow the learner to retain copies for their own records.
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