Customer Service

Good customer service is all about customer retention, and it plays an important role in an organisation’s ability to generate income and revenue.

This e-learning course has been developed to help your organisation better understand the needs of its customers. The course teaches learners how to build and maintain strong relationships with internal and external customers.

Course Content

Module 1

  • Role of a customer service practitioner
  • Building a good reputation
  • Damaging your company's reputation
  • Identifying your customers' needs

Module 2

  • Organisational procedures that relate to your job
  • Legislation and regulations
  • Equality and diversity

Module 3

  • Professional behaviour
  • Dealing with problems and complaints

Controlled Solutions Group have fulfilled my security needs and have done so in a very professional and diligent manner

Sir Alex Ferguson
Book Now

Please use the form below to book your course:

Need help booking? or Need some more information?

+44 (0) 161868 8181

Online course will be sent via email, in house will take place here:

13A & 13B United Trading Estate, Old Trafford, Manchester M16 ORJ

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or call +44 (0) 161868 8181 for more details

If you'd like to book a course, enquire today using the form below

13A & 13B United Trading Estate, Old Trafford, Manchester M16 ORJ

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